Card Services Manager - Card Services - Wheeling, WV - Remote Eligible

Back Card Services Manager - Card Services

Multiple Locations Apply

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market Wheeling Work Hours per Week 37.5

Requirements Bachelor's Degree in Business Administration, Management, or Finance preferred. Minimum of 5 years banking experience including card operations experience. Experience in managing a Profit & Loss and associated budgeting and planning. Experience in establishing and managing a revenue generation strategy. Minimum of three years of experience in a supervisory or leadership role.

Job Description

Summary

Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank. A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program. The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages card services staff and oversees daily operation of card services functions.
• Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
• Oversees the design, implementation and monitoring of processes and procedures related to assigned area.
• Collaborates with stakeholders and champions for scalability and automation.
• Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
• Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
• Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
• Responds to and resolves complex issues within the area of responsibility.
• Maintains SOX control documentation and other controls around all assigned areas.
• Provides training and guidance to staff with respect to understanding, processing and managing the workload.
• Manages to defined customer service level expectations and key vendor processing timelines.
• Measures key performance indicators and manages metric reports