Branch Service Manager (floating)

Branch Service Manager (Floating)

Amalgamated Bank is seeking an enthusiastic Branch Service Manager (Floating) to manage the day-to-day operational integrity of the branch and ensure the branch operates within all banking laws and regulations. The Branch Service Manager (Floating) will provide leadership and direction to the staff. Responsible for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the branch channel is an important part of the omni-channel experience. Expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch.

By joining our team, you'll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines

Approve, process transactions, authorizations, exceptions and adjustments

Review and verify all previous days' work to ensure accuracy and resolve any discrepancy that may exist

Develop, train, coach and mentor branch staff

Actively promote the Bank and its products and services

Assist Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs

Works to cross-sell customers to automated products and services

Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support

Seek additional opportunities to better service and expand existing relationships

Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies and service standards

Identify customer needs through probing questions and offer appropriate products and services based on customer responses

Provide exemplary customer service to include responding to customer calls, emails, and inquiries

Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects

Community engagement

Knowledge and use of the Bank's REDi system to keep current with updates to policy and procedures

Perform other duties as directed

Knowledge, Skills and Experience Requirements:

Bachelor's degree or equivalent experience

Minimum 3+ years of branch operations management experience

Knowledge of banking procedures and regulations

Effective, professional written and verbal communication skills

Our job titles may span more than one career level. The starting base salary for this role is between $70,000.00 - $80,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans.