Branch Operations Manager - Downey

Officer, Branch Operations Manager

The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, growth, operational audits and goals. Supervises the day-to-day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Assure high quality and friendly customer service and adherence to growth and brand standards.

Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.

Promote effective operational and service environment.

Monitor staff's performance relative to losses, differences and mitigating risk. When appropriate, coach for improved performance.

Approve transactions within established guidelines, and escalate when required

Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.

Conduct regular staff meetings to ensure compliance with all Bank policies and procedures.

Review daily reports.

Assist Branch Manager in meeting deposit growth goals.

Assist Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages

Identify and mitigate audit and operational risk.

Monitoring expense control.

Involved with interviewing and hiring decisions.

Prepare and deliver in a timely manner, the employee performance evaluations, goal planning, and corrective action notices as applicable.

Manage, support, coach and train staff to ensure that immediate action is taken to improve performance

Involved with interviewing and hiring decisions.

Prepare and deliver employee performance evaluations, goal planning, and counseling.

Manage, support, coach and train employees.

Follow all established policies and procedures.

Perform other duties and projects as assigned.

WHAT YOU'LL BRING

7 years in branch operations, including 3 years supervisory or other leadership experience is required

High School Diploma or equivalent is required

Associate's degree or higher strongly preferred

Mastery of the operational regulatory environment with thorough knowledge of banking operations is required

Solid knowledge of all aspects of using key branch systems; basic end-user knowledge of Word and Excel is required

Resourceful with ability to manage multiple tasks/projects and deadlines simultaneously is required

Review and be knowledgeable of departmental and human resource's policies & procedures is required

Leads, coaches, motivates, and develops staff across varying levels, with strength in selection, engagement, and driving high performance is required

Leads the identification of opportunities to refer new products and services to clients based on their financial goals; ability to match the right partner to the client based on needs is required

Regularly coaches and mentors to achieve goals; collaborates across the organization to get things done through partnerships and by building an environment of trust is required

Credible, influential, and confident in communication engagement style; listens to hear expressed and unexpressed needs and translate that to action is required

High level of initiative, actively takes on new challenges and projects; influences team's understanding of and successful acceptance of change is required

Directs high performance and results achievement; empowers others to succeed is required

Manages their own risk as well as guiding the risk assessment and management of the broader branch; ability to recognize a strategic plan and developing in ability to use it to address risk and growth including reviewing work of others, developing a training plan and updates to staff about risk; thorough knowledge of risk management, compliance controls, and loss prevention is required

Continuously coaches team to high levels of performance and assists team in reaching career goals is required

Ability to look for and contribute to growth opportunities for the branch is required

High School diploma or equivalent required

HOW WE'LL SUPPORT YOU

Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.

Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.

Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.