Bilingual Spanish/english - loyalty Services Representative

Loyalty Services Representative

Start your career in customer loyalty!

Schedule: Flexible within 7:30 AM - 6:00 PM CDT

Are you great at connecting with people and turning challenges into opportunities? Join our team as a Loyalty Services Representative and help policyholders see the value in staying with us!

What you'll do:

Be the first point of contact for policyholders considering cancellation.

Retain 22% of policies by showcasing benefits and offering solutions.

Handle up to 40 calls a day (average 10 minutes each) with empathy and professionalism.

Use your problem-solving skills to resolve issues and keep customers happy.

Grow your career-start in retention and work your way into other sales roles!

What we're looking for:

Strong communication and critical thinking skills.

Previous call center or retention experience preferred.

Sales experience and insurance license? That's a plus!

Ability to stay calm and positive when speaking with upset customers.

Bilingual in Spanish? Even better!

Why you'll love it:

Competitive pay and performance incentives.

Opportunity to learn and grow in the insurance industry.

Supportive team environment focused on success.

Requirements:

High school diploma required; bachelor's degree preferred.

Minimum 1 year in a contact center environment.

Ready to turn cancellations into connections? Apply today and start building your future with us!

Job type & location:

This is a contract position based out of Chicago, IL.

Pay and benefits:

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time off/leave (PTO, vacation or sick leave)

Workplace type:

This is a hybrid position in Chicago, IL.

Application deadline:

This position is anticipated to close on Jan 24, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.