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Bilingual Spanish - Customer Service Rep.
Provide bilingual (English/Spanish) frontline customer support and accurately manage participant records in case management systems.
California, United States
Junior
11 hours agoBe an early applicant
USA Jobs
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Bilingual Spanish Customer Service Representative
Our client, a mission-driven nonprofit organization, is seeking a compassionate and service-oriented Bilingual Spanish Customer Service Representative to support diverse community members. This role plays a key part in ensuring individuals receive accurate information, resources, and assistance while delivering culturally responsive and empathetic service in both English and Spanish.
Key Responsibilities
- Provide high-quality customer service to community members in both English and Spanish via phone, email, and in-person interactions
- Handle inbound and outbound calls related to programs, services, referrals, and general inquiries
- Accurately collect, enter, and update participant information in internal databases and case management systems
- Assist individuals with forms, applications, and general documentation as needed
- Provide clear explanations of programs, eligibility requirements, and next steps
- Resolve concerns professionally and escalate complex or sensitive matters when appropriate
- Maintain detailed, accurate records of all interactions while ensuring confidentiality
- Collaborate with internal teams to support program delivery and positive participant outcomes
- Uphold the organization's mission, values, and commitment to equity and inclusion
Requirements
Qualifications
- Bilingual fluency in English and Spanish (verbal and written) required
- 1+ year of experience in customer service, call center, or community-facing role
- Strong communication skills with a compassionate, client-centered approach
- Experience with data entry and database systems (CRM or case management systems preferred)
- Excellent organizational skills and attention to detail
- Ability to manage high call volume and multitask in a fast-paced environment
- Prior experience in a nonprofit, social services, healthcare, or community-based organization is a plus
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