Bilingual Spanish - Customer Service Specialist

Bilingual Spanish Customer Experience Specialist

We are looking for a dedicated Bilingual Spanish Customer Experience Specialist to join our mission-driven team in San Diego, California. In this role, you will serve as a vital connection between individuals and the services they need, ensuring every interaction is handled with care and professionalism. This is a contract to permanent position, offering the opportunity to grow within a supportive and impactful organization. This role has the opportunity to go hybrid three days per week on a permanent basis!

Responsibilities:

Respond promptly to incoming inquiries, providing accurate information, referrals, or assistance based on client needs.

Document all customer interactions thoroughly and efficiently using web-based systems.

Stay updated on available resources and services to deliver reliable guidance.

Collaborate with internal teams to address client concerns and ensure high-quality service delivery.

Maintain exceptional customer service standards in every communication.

Utilize various computer programs and platforms, including CRM systems, billing software, and chat tools, to support customer interactions.

Assist customers with benefit-related inquiries and billing processes.

Analyze and address customer issues effectively while adhering to company procedures.

Handle inbound calls professionally, ensuring a positive experience for all clients.

Leverage tools like Epic Software and Avaya CMS to manage and track client interactions.

Requirements:

Minimum of 1-2 years of experience in a call center or customer service environment.

Background in public health, social work, psychology, sociology, criminology, or related fields is highly desirable.

Strong communication skills, both verbal and written, with the ability to engage effectively with diverse populations.

Proficiency in web-based systems and tools, including Word, Excel, PowerPoint, and chat platforms.

Familiarity with CRM systems, billing software, and customer support tools is required.

Bilingual proficiency in Spanish and English is strongly preferred.

Ability to adapt quickly to new systems and processes while maintaining accuracy and efficiency

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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