Bilingual Customer Service Assistant

Bilingual Spanish Customer Service Agent

Join our team as a Bilingual Spanish Customer Service Agent to provide outstanding support to our diverse customer base. In this role, you will handle customer inquiries, resolve issues, and ensure an excellent customer experience in both English and Spanish.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat in English and Spanish.
• Handle and resolve customer issues, complaints, and product/service questions.
• Maintain accurate records of customer interactions using internal systems.
• Provide product and service information clearly and empathetically.
• Follow up on customer interactions to ensure satisfaction.
• Escalate complex issues to appropriate team members or departments as necessary.
• Meet individual and team performance goals.

Requirements:

• Fluent in both English and Spanish (written and verbal).
• Previous customer service experience preferred.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.