Bilingual Customer Service Representative

Bilingual Spanish Customer Service Representative

We are seeking a Bilingual Spanish Customer Service Representative to support a client in San Diego, CA within a fast-paced call center environment. This position requires providing exceptional service to English- and Spanish-speaking customers, addressing inquiries, resolving issues, and ensuring high levels of satisfaction.

Key Responsibilities:

• Respond to customer calls, emails, and chats in both English and Spanish
• Deliver accurate information about products, services, and account details
• Resolve customer concerns and escalate issues as needed
• Maintain thorough and accurate records of customer interactions
• Meet performance metrics related to customer satisfaction and response times
• Work collaboratively with team members and management to meet client expectations

Requirements:

• Full proficiency in Spanish and English (spoken and written)
• At least 1 year of customer service experience, preferably in a call center setting
• Strong verbal and written communication skills
• Ability to handle high call volume in a professional manner
• Excellent problem-solving and organizational skills
• High school diploma or equivalent; Associate's degree preferred

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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