Assistant Operations Manager - Hospitality

Assistant Operations Manager

Join us for this incredible opportunity to be part of our team at Hyatt Centric Park City located in Park City, Utah!

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of empathy, inclusion, integrity, experimentation, respect, and well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Assistant Operations Manager is responsible for overseeing the day-to-day processes of Arrival Hosts, Bell/Valet, and Night Audit, while also enhancing the guest experience. This role primarily focuses on Front Office. There may be times where this individual is tapped in to assist in the Housekeeping and Food & Beverage departments.

Key duties and responsibilities include, but are not limited to:

• Manage Arrival Center Functions: Oversee the arrival and departure experience, Bell/Valet, and Night Audit
• Cultivate Positive Culture: Uphold an encouraging culture, fostering inclusivity and engagement among colleagues and guests.
• Thoughtful and Anticipatory Service: Anticipate opportunities to enhance guest and colleague experiences.
• Expense Control: Manage expenses while driving the highest level of customer service.
• Maintain Guest Room Inventory: Handle room assignments and upsell planning.
• Resolve Guest Concerns: Address and resolve guest issues promptly and effectively.
• Colleague Development: Coach and counsel team members and support their respective areas.
• Ensure Proper Staffing Levels: Maintain appropriate staffing levels and scheduling to achieve customer service goals.
• Guest Billing Resolution: Analyze, investigate, and resolve guest billing queries and/or complaints.
• Conduct Meetings: Lead department meetings and pre-shifts.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications:

• Minimum of 1 year as Rooms Management preferred
• Entry level knowledge within the areas of front office, housekeeping and/or F&B preferred.
• Success in training/developing colleagues of various skillsets to improve operational performance and customer engagement
• Working experience with Opera and HotSOS
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Primary Location: US-UT-Park City

Organization: Hyatt Centric Park City

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office