Assistant Manager, Valet Operations

Assistant Manager, Valet Operations

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities:

This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location's layout to ensure maximum parking capacity. Participate in programs to improve client and guest satisfaction. Ensure guests are receiving timely and exception service by: Courteously assisting guests by answering any questions they may have; Assisting guests in and out of their vehicle; Driving, parking and retrieving guest vehicles in a safe and professional manner; and Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area. Create a staffing schedule according to the anticipated daily vehicle volume. Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times. Prepare and process daily paperwork according to audit compliance standards. Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations. Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Review damage claims. Assist with hiring, training, and coaching an excellent valet team. Substitute for any position, if necessary. Complete other duties as needed.