Assistant Event Services Manager

Assistant Event Services Manager (Banquets & Convention Services)

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.

We are looking for a passionate banquet and convention services professional to support our Event Services operation. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirements and create an amazing experience for guests.

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $54,100-$66,200/year
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts: Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

What You'll Do:

The Assistant Event Services Manager (Banquets & Convention Services) supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirements and create an appealing experience for guests.

Duties will include but are not limited to resolving guest/client concerns, scheduling, coaching and counseling, maintaining department standards, staff development, interviewing/hiring, payroll and supporting the team members within these respective areas. The Assistant Manager may also be responsible for maximizing banquet revenue, controlling expenses, and driving the highest level of customer service and scores. This individual may help conduct department meetings and pre-shifts to maintain open communication with colleagues and will report to the Event Services Manager.

Responsibilities:

• Event Coordination: Assist in coordinating all aspects of banquet events, including meetings with clients to plan details, room setup, menu selection, and timelines.
• Staff Supervision: Supervise banquet staff during events, ensuring proper setup, service, and breakdown.
• Customer Service: Interact with clients and guests during events to ensure satisfaction and address any concerns or special requests promptly.
• Training and Development: Assist in training new banquet staff on service standards, procedures, and safety protocols.
• Inventory Management: Assist in monitoring and managing banquet inventory, including linens, glassware, and other supplies.
• Compliance and Safety: Ensure compliance with health and safety regulations during all banquet events.
• Administrative Tasks: Assist in administrative duties such as scheduling staff, preparing event reports, and maintaining event records.

Qualifications:

• Full Time entry-level management position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire and passion to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Hotel experience and a thorough understanding of all levels of banquets/food service
• Ideal candidate will have at least 1 year of experience in event operations
• Previous experience in Events/ Event Services Captain or Event Services Supervisor preferred.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

Why You'll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it's career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we're ready for you.

Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you'll not only build your career, you will also build a future.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-MD-Cambridge

Organization: Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

Pay Basis: Hourly

Job Level: Full-time

Job: Banquets

Req ID: CAM003288

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.