ARC Service Delivery Manager - Remote Eligible

Arc Service Delivery Manager

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth. Are you ready to make an impact? We're looking for a dynamic professional to join our team and drive meaningful change across the organization. The Arc Service Delivery Manager (SDM) at Ballard Spahr serves as a pivotal leader, influencer, and guide to the firm's administrative professionals. Reporting to the Assistant Director of the Arc, the SDM oversees departmental operations and ensures their impact aligns with organizational goals. Responsibilities include addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and implementing corrective measures. The role also encompasses clerical and operational duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and meeting deadlines. Additionally, the SDM supports administrative functions including training, onboarding, and professional development when applicable. This position is remote for candidates located in states where Ballard Spahr has a presence, with the expectation of onsite attendance as needed. Preference will be given to candidates who are able to work onsite in the Philadelphia office.

Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership. Professional Development: Take advantage of continuous learning opportunities and avenues for career growth. Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds. Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role: As a Service Delivery Manager within the Arc team, you will:

• Lead and Influence Others: Adept in coaching, mentoring, and guiding others to higher productivity. Contributes to motivating others towards making impactful contributions.
• Problem Solving: Highly skilled in recognizing the nature and urgency of problems, proactively approaching resolution with appropriate speed and efficiency, seeking support and @context when needed to achieve optimal outcomes.
• Oral and Written Communication: Demonstrated expertise in delivering high-quality oral and written communication tailored to diverse audiences, ensuring clarity without compromising on standards. Fosters effective collaboration and openness to feedback, enhancing overall business effectiveness.
• Monitor and manage administrative aspects of user, document, and departmental support functions to ensure optimal service. Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary.
• Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

What We're Looking For: Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving. Communication: Strong verbal and written communication abilities. Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently. Required Experience: The ideal candidate will bring proven, at least 5 years of experience in a law firm office operations environment and demonstrate proficiency in leading both onsite and virtual teams. They will have a strong backgr