Analyst - Customer Support IT

Analyst- Customer Support IT

Help desk technician role providing support primarily via telephone. Effectively support the company's complex computing infrastructure and computerized business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services in order to maintain a competitive market advantage for Kinder Morgan and its employees.

This role will support Kinder Morgan's employees and their use of desktop technologies, maintaining high availability and productivity through personal computers, hardware, software, and other required IT assets. Telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software, and peripherals from both internal and external customers. The job requires a good understanding of the Windows operating system, PC peripherals, LAN/WAN, and the ability to perform basic Microsoft Server administrative tasks.

Job Responsibilities:

Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility

Understanding and practicing the Kinder Morgan Core Principals

Provide telephone support for problem resolution relating to both technology and software applications.

Apply problem-solving skills and break down complex problems into solvable segments.

Speak clearly, both in person and by telephone, using a high level of verbal skills and careful listening.

Write effectively and understand verbal and written communications, including but not limited to email.

Work within a ticketing system to document the resolution of reported IT issues.

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Simulates or recreates user problems to resolve operating difficulties.

Provide user training and support for developed applications.

Provides after-hour support as part of on-call rotation required for our business environment

Assist with integration of data into KM systems where appropriate.

Monitor the effectiveness of overall office automation and user knowledge to increase the efficiency and productivity of staff and management.

Additional duties/responsibilities as assigned by supervisor.

Position Requirements:

MINIMUM REQUIREMENTS:

Education:

Information Technology Associates Degree or equivalent 2-3 years experience in an IT support role.

Proficiency in the following technologies:

Windows Desktop/Server OS

Microsoft Office Suite, including O365

Azure/O365

Citrix Receiver/Workspace

Dell PC equipment

Multi-factor authentication systems

Active Directory

DHCP/DNS

Print queue management

Understanding of:

Routing and Switching

LAN/WAN technologies

Data Security principles

Competencies/Skills:

A strong customer service attitude and desire to assist others is essential.

Must have proven organizational, administrative, interpersonal, and communication skills.

The successful candidate will be required to clear a drug screen and a complete background check, including a credit report (as applicable to the position), after an offer has been extended and prior to being employed

*Position may be filled at various levels depending on the experience and job skills of the successful candidate.

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status.