Airport Operations Specialist - Terminal/landside II (may Underfill)

Airport Operations Specialist - Terminal/Landside II (May Underfill)

As an Airport Operations Specialist, you will play a vital role in maintaining the safety, security, and efficiency of our terminals and landside operations. This dynamic position involves a wide range of responsibilities from conducting safety inspections to providing exceptional customer service. If you are a problem solver with a passion for public service and the ability to stay calm under pressure, we want you on our team!

The Airport Operations Specialist - Terminal/Landside II role is integral to the smooth functioning of Salt Lake City International Airport. Reporting to the Airport Operations Manager and Supervisor, you'll be the go-to person for ensuring our terminal and landside areas are operating efficiently. Your day-to-day tasks will include directing vehicular and pedestrian traffic, enforcing parking regulations, and responding to emergencies. You'll also be instrumental in assisting passengers through TSA screening, managing crowd control, and providing critical information to travelers. This role requires a high level of situational awareness, the ability to make quick decisions in emergencies, and a strong focus on customer service.

Required to work non-traditional hours and shift work and possible overtime to provide required shift coverage.

Join a dedicated team of professionals committed to excellence in airport operations and customer service at Salt Lake City International Airport. Our team thrives in a fast-paced environment where every day presents new challenges and opportunities to make a difference. We work collaboratively to ensure the safety and satisfaction of travelers, airport tenants, and staff.

Specialist - Terminal/Landside I: $24.36 - $27.37/hr

Specialist - Terminal/Landside II: $29.47 - $36.47/hr

This position is eligible for full city benefits, including:

Health Insurance (95% of premium paid by city)

Dental, Vision and Life Insurance

Paid vacation and personal leave

6-12 weeks of paid parental leave available

Retirement contributions toward a pension plan and/or 401(k)

A robust Employee Assistance Plan (EAP)

Up to $4,000 tuition reimbursement annually

Discounted supplemental benefits like pet insurance and legal services

Airport Operations Specialist - Terminal/Landside I

Typical Duties:

Serves Airport Landside by providing directions, information, and friendly customer assistance. Also serves as a welcoming presence to over 90,000+ passengers each day. Duties include making airport customers feel important and valued, ensuring customers have a good experience that exceeds their expectations at Salt Lake City International Airport.

Ensures the smooth flow of vehicular and pedestrian traffic throughout vehicle loading and unloading areas. Directs traffic, issues parking citations, performs vehicle security inspections and issues temporary parking permits.

Responds to citizen inquiries about improperly parked vehicles in the vehicle loading and unloading areas. Explains parking traffic code violations to citizens. May be required to testify in court regarding violations.

Relocates unattended vehicles in accordance with applicable statutes, ordinances, and policies. Ensures safe pedestrian crossing during times of heavy traffic. May assist Airport Police with crowd control and special assignments.

Patrols terminal front and pre-security areas of the airport facilities on foot and by vehicle, being continuously aware of vehicle flow, pedestrian safety, and general airport security, in support of the Airport Security Plan and Transportation Security Regulations (TSR) 1542. Contacts supervisor by radio to maintain communication and to request assistance as needed.

Monitors use of the airport staging facility, commercial curbs, and restricted parking areas. Recommends and/or relocates vehicles, by towing or other means, to ensure proper vehicle flow is maintained.

Reports missing signage. Initiates work orders concerning parking regulatory signs, safety issues, or other traffic situations requiring signage or improvement.

Following the direction of the Airport Operations Manager-Terminal-Landside, or the Airport Operations Supervisor - Terminal-Landside, provides appropriate level of response to observed delays or passenger questions and assists by monitoring and directing passenger flow inside the terminal areas.

Assists with management and passenger flow at Transportation Security Administration (TSA) screening especially during peak periods or irregular operations.

Assists with crowd control at the Secure Side Exit barrier wall and Greeting Room area.

Stands post along alternate pathways inside terminal areas, providing direction and assistance to the traveling public, airline employees, commercial vehicle operators, tenants, etc. in order to mitigate delays and confusion navigating through construction projects occurring at the Airport. Keeps informed of length and progress of various indoor construction projects in order to answer questions and provide accurate information about construction, Airport locations and general airport operations.

May be required to be a first responder to structural emergency situations and for all medical incidents in the Airport Terminal. Transports patients and EMT personnel by way of the airport's ambulance carts. Maintains current proficiency in Cardio-Pulmonary Resuscitation (CPR) techniques as well as operation of Automatic Electronic Defibrillators (AED's). Interacts and coordinates with Airport Police and Airport Rescue Firefighter personnel.

May be required to act as a designee for the Salt Lake City Department of Airports in nightly sweeps of the terminal facilities that strive to maintain the primary purpose of the airport and be consistent with its design and intended function as a facility for air travel. Designees are empowered by the Rules and Regulations to regulate certain activities at the airport as necessary to preserve the ability to utilize the airport for transportation purposes and may remove or evict from the airport any person who violates any Rule or Regulation or any federal, state, or local government laws.

Carries and answers assigned phone to provide information and answer questions as well as generate and issue citations.

Wears traffic safety clothing and equipment and/or provided uniform and performs passenger traffic control observing construction and passenger safety procedures. Uses radio to maintain contact with other airport personnel and receive assignments and information and to transmit and receive information regarding traffic, flight information, and safety and security issues.

Responds to locations within the airport to retrieve lost and found items and relocate them to proper areas for documentation. Contacts police to report and secure any suspicious items on Airport property.

Uses computer and associated software for computerized records and logs of significant calls and incidents which have occurred during the work shift, as well as tracking and reporting time and receiving Airport emails.

Performs other construction navigation, traffic and passenger flow duties as assigned.

Assists with the Americans with Disabilities Act (ADA) needs at the airport.

Performs other duties as assigned.

Minimum Qualifications:

High School diploma or GED, with a minimum of three (3) years paid experience in an enforcement or customer service-related field, interacting with people under potentially adverse circumstances. Candidates who have practical working experience in a program regulated by ordinance and public sector policies are preferred.

Demonstrated ability to read and write legibly, maintain accurate records. Ability to use a computer for the input of data and to receive and read email.

Ability to analyze high stress and emergency situations quickly and objectively and determine a proper course of action to be taken. Ability to control stressful situations in a calm, and professional manner. Ability to problem solve for changing conditions and responds to inquiries with a high level of operational knowledge and customer service focus.

Ability to maintain situational awareness within an environment containing numerous safety concerns, large numbers of passengers and noise.

Ability to establish and maintain successful working relationships with individuals of diverse backgrounds. Ability to respond tactfully and courteously with airport tenants, the public, special-needs individuals, coworkers, supervisors, as well as other workgroups and agency personnel.

Ability to relate well verbally, in writing, via telephone, and two-way radio.

Prior to employment, must successfully pass a background check and maintain a valid airport badge throughout employment.

Successful completion of a Post Offer Employment Test.

Possession of a valid state driver's license or Utah driving privilege card.

Must be able to certify in CPR within 90 days.

Desired Qualifications:

Conversational ability in a second language.

Working knowledge of computers.

Airport Operations Specialist - Terminal/Landside II

Typical Duties:

This position performs the duties of the Airport Operations Terminal/Landside Specialist I position as well as the additional duties listed below.

Provides services in all public facilities of the airport terminal. Serves as a liaison to the public, including 90,000+ daily passengers, and airport employees. Provides information and guidance to customers and tenants in a courteous manner.

Provides the primary public safety functions including