Administrative Support Specialist (workforce Management)

Workforce Relations Specialist

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division, Human Capital Management Branch, Workforce Relations Section. WRS provides guidance to OFAM senior leaders, supervisors, and managers in the areas of Labor Relations, Employee Relations, Workers' Compensation, and Awards Management. WRS is responsible for planning, developing, and coordinating OFAM-wide projects and policies related to employee and labor relations. Additionally, WRS oversees efforts to ensure that injured employees receive timely workers' compensation benefits and are returned to work as soon as medically feasible. WRS also manages the establishment of performance plans and monitors and reports on their status throughout the performance cycle. Furthermore, WRS oversees the administration and management of all awards programs for OFAM, ensuring recognition initiatives are implemented effectively and align with organizational goals.

This position starts at a salary of $73,939.00 (GS-11, Step 1) to $96,116.00 (GS-11, Step 10) with promotion potential to $115,213 (GS-12 Step 10). Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

Typical Work Assignments Include:

• Designing, developing, implementing, and carrying out a variety of workforce management program activities affecting CBP, OFAM Divisions, and their personnel
• Serving as the central point of contact who researches and responds to questions from OFAM managers, supervisors, and employees regarding benefits, pay, leave, performance management systems, time and attendance, and workforce management
• Using knowledge of programs and appropriate guidelines and policies and applying goals, timelines, and scope available, planning and providing recommendations, and developing management briefings and presentations for supervisors and high-level and executive management
• Working with higher graded specialists, Office of Chief Counsel, and Privacy, Freedom of Information Act, and Equal Employment Opportunity Office, ensuring processes are followed and paperwork is completed as required
• Reporting, making notifications, maintaining trackers, and managing CBP Systems that deal with Performance Management, Within-Grade Increases, Career Ladder promotions, and probationary and trial periods

Requirements:

Conditions of Employment:

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards
• Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes

Qualifications:

Experience:

• You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Serving as the central point of contact, researching and responding to routine questions from employees regarding leave, performance management systems, and workforce management programs; Reviewing and gathering relevant evidence on incidents or issues and forwarding packages to leadership for review; Working with the management officials to gather critical and/or confidential information and assist in reviewing communications to the union/labor organizations to ensure information is conveyed appropriately regarding the office's objective prior to final review; Collaborating with business partners and supervisors to draft decision letters.

Education Substitution:

• Successful completion of 3 full years of progressively higher-level graduate education leading to a degree from an accredited college or university, a doctoral degree and or LL.M., if related, that demonstrates the skills necessary to do the work.

Combining Education and Experience:

• Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/09/2025.