Administrative Operations Clerk

Operations Clerk

At Network Health, our mission to create healthy and strong Wisconsin communities guides everything we do including how we hire. We are currently seeking a Operations Clerk to support our growing Facilities and Operations team. Our Operations Clerk provides in-office administrative support to the Facilities and Operations department\'s management and staff at our Menasha, WI location. In this role, you\'ll handle a variety of tasks from managing mail and maintaining supplies to coordinating schedules and supporting special projects. You\'ll also assist other departments as needed and provide backup coverage for the Receptionist.

Job Responsibilities:

• Demonstrate commitment and behavior consistent with the philosophy, mission, values, and vision of Network Health.
• Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies.
• Open, sort, and stamp U.S. and interdepartmental mail in accordance with department guidelines; record in QuickBase as needed; manage incoming USPS and PO Box mail.
• Perform a variety of administrative support tasks, including drafting, preparing, and editing reports, correspondence, presentations, spreadsheets, and graphs; proofreading for accuracy, grammar, and layout; and ensuring clarity of final copy.
• Establish, maintain, and update filing systems and reference materials; retrieve information as needed.
• Create and maintain internal forms; prepare weekly and monthly statistical reports.
• Coordinate and maintain departmental calendars, files, and project timelines.
• Order, receive, and verify accuracy of office supplies, letterhead, envelopes, forms, and other materials; fulfill internal supply requests; stock supplies in designated areas, copy centers, and conference rooms; conduct regular inventory and place weekly online orders; control and record paper and printing supply inventories.
• Maintain orderly and safe receiving areas; serve as liaison with cleaning vendors; ensure conference rooms are organized and stocked.
• Operate and maintain office equipment (copiers, scanners, fax machines, etc.); perform scanning, photocopying, faxing, and related tasks.
• Respond to departmental information requests promptly and professionally.
• Work independently and collaboratively on ongoing and special projects; may act as project manager or team member for assigned initiatives.
• Provide backup coverage for the Receptionist, facilities email inbox, and other assigned areas.
• Assist the with special projects and perform other duties as assigned.

Other Experience and Qualifications:

• 4+ years of administrative support experience in a fast-paced office; experience managing incoming/outgoing mail and packages.
• 2+ years in the insurance industry preferred; knowledge of insurance principles, claims, or applications a plus.
• Customer service experience and basic medical terminology knowledge preferred.
• Proficient in Microsoft Office (Excel, Outlook, Word) with ability to learn and navigate multiple systems.
• Skilled in organizing work, handling frequent interruptions, and working independently or in a team.
• Strong communication skills, both written and verbal, with the ability to build relationships.
• Capable of gathering/analyzing data, following directions, and improving processes for efficiency.