Account Representative - Parts, Service And Drilling Consumables - Remote Eligible

Business Account Representative - Parts, Service & Drilling Consumables

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world.

Join Our Team as a Business Account Representative - Parts, Service & Drilling Consumables at Epiroc! The focus of this Account Representative role is on growing market share and customer share of wallet within an assigned territory, through creating and executing on Customer and Territory Management strategies that support align with Epiroc's Go-To-Market Strategy. The focus of this role is specifically for our Aftermarket products. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual and organizational needs and motivations link to goals is essential. Initiative, a competitive drive for sales, and the ability to understand and quickly react to changing organizational environments are critical keys to success.

Customers' organizations, goals, and desired results can quickly change, and as a result this role requires regularly meeting and proactively establishing new relationships with existing and prospective customers. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm are the keys to achieving the goals of this role. The work involves driving toward results by enrolling the commitment and buy-in of others. Sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. This role requires a high degree of "selling", whether of ideas, methodology or products in the marketplace. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and more than 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Work Type: Remote, must reside in Eastern, PA

Travel: Less than 5% overnight travel required. Extensive vehicle travel within Harrisburg, PA serviced market

Primary Responsibilities:

• Achieve market share, profitability, and revenue growth targets within an assigned territory
• Align customer's goals and objectives with Epiroc's products and services by earning "trusted advisor" status with key customer contacts and teams
• Support the ongoing refinement and execution of Epiroc USA's Go-To-Market strategy by aligning and collaborating with business line managers, product and application specialists and other salespersons and leaders within Epiroc
• Apply sales best practices in your assigned territory and you gain a clear understanding of the customer's needs and the solutions to satisfy them
• Plan, organize, and administer product demonstrations as per set procedures
• Maintain detailed product forecasts by working closely with customer base to ensure appropriate inventory and service levels
• Develop and deliver compelling product and service proposals that support Epiroc's Key Performance Indicators (KPIs)

Education & Experience: Bachelor's degree required or the equivalent combination of education/experience. A minimum of 3 years' sales and/or customer service experience in an industrial environment; mining and/or construction heavy equipment experience is highly preferred. Exceptional written and verbal communication skills are required with proficiency in MS Office and CRM systems. Skilled in developing and implementing strategic initiatives

Behavioral Characteristics:

• Strong commitment to results
• Leveraging rapport and relationships with others helps to engage the commitment of individuals from within the organization to deliver against your goals
• When it comes to risks, you're okay taking a few and trying new things
• Your focus to get things done is action-oriented and collaborative when needed
• Operating in an environment of freedom with accountability, you are comfortable with taking charge and being open to feedback that helps you to be even more successful
• Understanding that success relies on long term strategy coupled with short/mid-term action, you are comfortable with being both strategic and tactical in your work

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.