Account Manager, Mid - market, Thailand

Account Management Role

The Account Management team, part of the Small & Medium Business Group, is dedicated to aiding the growth of small and medium-sized businesses by optimizing their advertising strategies across Meta's suite of apps and services. Account Managers play a crucial role in driving sales and supporting clients to achieve business outcomes on Meta through business consultation, relationship management, and product knowledge. Ideal candidates are expected to forge connections with clients and maintain effective internal relationships with cross-functional teams. They should be adept at driving marketing strategies and hands-on with executing tactics, aiming to boost revenue and foster customized learning and long-term partnerships. Success in this role hinges on consultative sales, data driven and client servicing skills, coupled with a readiness to innovate.

Provide dedicated account management to advertisers

Demonstrate a commitment to consultative sales in service of advertiser goals

Boost revenue and increase product adoption through achieving client objectives

Become proficient in Meta's solutions tailored for businesses of all sizes and swiftly adapt recommendations to meet board advertiser requirements

Develop and execute strategic plans to drive transformational advertiser growth with operational rigour

Manage account operations, including troubleshooting and escalations, to ensure prompt and effective resolution

Work on initiatives with limited and defined scope and execute proactively

Work cross-functionally within sales and other Meta organizations to drive revenue and increase customer satisfaction

Lead external client education and consultations on existing best practices and future product solutions, in partnership with internal functional teams

Build and continue to refine your point of view on Meta products through regular self-education and discovery

Excel in a team-oriented and fast paced environment, possess analytical skills, be proficient in navigating complex challenges and ambiguity to offer tailored solutions to clients

Minimum Qualifications:

3+ years of experience in account management, digital performance marketing, sales, or consulting

Effective communications and presentation skills

Experience cultivating sales skills and client relationships

Expertise in analyzing data from various sources, both quantitative and qualitative, and presenting it clearly and concisely

Skill in developing actionable insights and storytelling through data visualization, with experience to deliver insights to audiences with varying levels of technical knowledge

Experience in collaborating, communicating, and influencing cross-functional teams

BA/BS degree or Meta Social Media Marketing Professional Certification

Fluency in English and Thai is essential for success in this role as they will manage clients whose usual business language is English and Thai

Preferred Qualifications:

Experience across Meta's full suite of advertising and marketing solutions

Experience influencing C-level executives to build effective and impactful relationships

Experience in enterprise sales is a plus

High AI proficiency is a plus

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Demonstrated ongoing AI skill development (e.g., prompt/@context engineering, agent orchestration) and staying current with emerging AI technologies

Industry: Internet