Account Manager

Account Manager

Allied Universal® North America's leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions including medical dental and vision coverage life insurance a retirement plan employee assistance programs company discounts perks and more.

Allied Universal® is hiring an Account Manager. As an Account Manager you are the driving force behind daily security operations ensuring the safety and well-being of the people and places you protect. You will lead from the front guiding developing and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose make a real impact and create a safer environment for those who count on you.

Responsibilities:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire coach and manage security officers and supervisors while overseeing payroll performance and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training safety and site operational standards as well as managing inventory (uniforms equipment and other essential supplies)

Qualifications (Must Have):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver's license if driving a company vehicle or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations security management or supervising teams in a fast-paced environment
• Experience in leading developing and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness physical security protocols risk assessments and law enforcement coordination
• Proven ability to evaluate situations make sound independent decisions and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms equipment etc.)

Preferred Qualifications (Nice to Have):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement military and/or contract or proprietary security services or facility management experience
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
• Previous payroll billing or scheduling experience
• Aptitude with security systems: CCTV access control and badge administration
• Graduate of certified public safety academy (e.g. Law Enforcement Firefighter/Paramedic Corrections Officer)

Benefits:

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our company's 401(k) plan subject to eligibility requirements
• Eight paid holidays annually five sick days and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity have difficulty using the online system and require an alternate method to apply or require an accommodation at any time during the recruitment and/or employment process please contact our local Human Resources department. To find an office near you please visit: www.aus.com/offices.