Account Management Ops Representative

Account Management Ops Representative

Jacksonville, Florida

To proceed with your application, you must be at least 18 years of age.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for standard activities supporting the creation, onboarding, and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective, efficient operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and referring to their team lead or manager for direction and support with more complex issues and escalations.

Responsibilities:

• Performs onboarding and maintenance of accounts and reviewing required account documentation.
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-up, and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution
• Reviews and approves required account documentation

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Research
• Attention to Detail
• Collaboration
• Written Communications
• Prioritization
• Recording/Organizing Information
• Result Orientation

Required Skills:

• Quick learner
• Detail oriented and able to research and resolve complex issues
• Highly organized with strong attention to detail and accuracy
• Excellent time management and prioritization skills, with ability to meet deadlines
• Excellent oral and written communication skills
• Possess solutions focused skills
• Proficient PC skills including Microsoft Office applications & Outlook - ability to type proficiently is a must
• Communicate effectively including excellent listening skills and professional email etiquette
• Demonstrate a proven ability to navigate multiple systems simultaneously
• Capable of multitasking and working efficiently in a high productivity environment
• Strong problem-solving skills/analytical skills
• Self-starter
• Risk-based decision making skills
• Strong interpersonal relationship skills and ability to work in a team-based environment
• Ability to efficiently manage an email queue

Desired Skills:

• Excellent work ethic
• Ability to adapt quickly to change
• Able to work weekends/overtime when needed

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.