Account Management Operations Analyst

Account Management Operations Analyst

Dallas, Texas; Pennington, New Jersey; Addison, Texas

To proceed with your application, you must be at least 18 years of age.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Responsibilities:

Performs onboarding and maintenance of accounts and reviewing required account documentation.

Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

Reviews and approves required account documentation

Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units

Performs moderate levels of research, follow-up and resolution of more complex routine research requests

Skills:

Account Management

Customer and Client Focus

Oral Communications

Research

Analytical Thinking

Attention to Detail

Collaboration

Problem Solving

Prioritization

Recording/Organizing Information

Result Orientation

Line of Business Job Description:

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients.

Within WMO, the Wealth Management Specialty Operations teams execute manual processes and monitor automated processes to accurately move and/or protect assets and account information according to special product needs or legal orders. The product needs include oil and gas revenue, servicing fees, abandoned properties, remediation payments and restricted/specialized securities. Legal orders include subpoenas, levies, freeze orders and requests for information or documents. Assets are investments or securities that have value and can be exchanged, owned, or sold to produce a profit or future benefits, for example cash, stocks and bonds, mutual funds, money markets, fixed incomes, and equities.

After a client submits fee schedules or trailing commission payments to start billing, the Institutional and Retirement Billing team enters billing rates and fees in order to properly invoice clients. Additionally, this team ensures automated fee calculations are performed accurately by performing quality assurance functions. These activities are performed when billing instructions are received through internal applications or client submissions.

A successful Account Management Ops Analyst on this team:

Account Setup & Maintenance: Ensures accurate and timely onboarding and maintenance of Retirement and Mutual Fund Product accounts by validating documentation for compliance with department standards and regulatory requirements, maintaining data integrity, and escalating discrepancies to mitigate risk.

Client Inquiry Management: Provides timely and accurate resolutions to complex client inquiries across phone, email, and internal channels by researching issues using internal systems/tools and collaborating with internal business partners, improving client experience and operational efficiency.

Risk & Process Improvement: Identifies operational risks and process gaps, evaluates upstream and downstream impacts of Retirement and Mutual Fund Product account management processes, and recommends improvements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements.

Documentation & Compliance: Reviews and approves account documentation for completeness and accuracy, maintains detailed records of account actions, and ensures adherence to department standards and regulatory requirements to support transparency and audit readiness.

Research & Resolution: Conducts research on complex account issues or documentation discrepancies, leverages internal systems/tools and cross-functional resources to deliver accurate resolutions within established timelines, and escalates unresolved issues to leadership or designated escalation team with clear documentation and recommended actions.

Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units."

Required Skills:

Attention to Detail

Analytical Thinking

Numerical Reasoning

Problem Solving

Prioritization

Oral Communications

Written Communications

This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.