Access Services Representative 2 - PRN

Access Services Representative 2

The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas. Serves as a mentor or trainer for peers.

Essential functions of the role include conducting and documenting patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing. They know the patient flow processes in each area, identify process improvement opportunities, and interact regularly with other areas and departments to provide information on patient delays and schedule changes.

They verify patient eligibility for insurance coverage and benefit levels for services, calculate and collect patient liability due per financial clearance policies for existing or bad debt accounts, and establish patient liability and advise patient of deposit requirements per policy. They negotiate payment arrangements with patient where necessary per policy. They may be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.

They assist patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. They escalate potential service issues to management when necessary. They adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification. They conduct formal, documented training and serve as a resource to others. They proactively accept new responsibilities as identified by leadership. They perform revenue cycle duties at multiple areas/locations as assigned.

Key success factors include 2 years of healthcare or customer service experience or education equivalency required. They have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. They maintain a professional demeanor in a stressful and emotional environment. They must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills. They demonstrate ability to manage multiple, changing priorities in an effective and organized manner. They have excellent data entry, numeric, typing and computer navigational skills. They have basic computer skills and Microsoft Office.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

Education: H.S. Diploma/GED Equivalent

Experience: 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.