This position is located in the Office of FX Program Administration (FX). FX is a multi-year transformation to modernize the current Medicaid technology using a modular approach, while simultaneously improving overall Agency functionality and building better connections to other data sources and programs.
This position is responsible for leading the transition of IT functions that are provided by contract to internal Agency operations. This role ensures continuity of services, effective knowledge transfer, and operational readiness while maintaining compliance with enterprise standards.
Transition Planning & Execution
Develop and manage detailed transition plans for systems, vendors, and operational processes.
Coordinate onboarding, shadowing, and knowledge transfer activities between teams.
Oversee the ramp-down of vendor services and ramp-up of internal capabilities.
Translate between proposed capabilities and technical requirements
System & Service Integration
Manage integration of APIs, file transfer interfaces, and single sign-on systems between agency and vendor platforms.
Support coordination of infrastructure and platform operations, including job automation, security logging, and database services.
Operational Oversight
Ensure continuity of service during transition through dual-role staffing and risk mitigation strategies.
Track and report on transition milestones, staffing readiness, and system performance.
Identify and escalate operational and architecture gaps or duplication
Validate documentation, standard operating procedures, and runbooks for post transitions support.
Conduct readiness assessments to confirm operational readiness.
Stakeholder Engagement
Serve as liaison between vendors, internal IT, and program leadership.
Communicate enterprise information technology architecture to stakeholders.
Post Transition Support
Oversee stabilization period after transition completion.
Monitor service performance and ensure SLA adherence.
Drive continuous operational improvements based on lessons learned.
This position is not a remote or telework position.
Knowledge, Skills, and Abilities
Knowledge of IT service transition methodologies and vendor offboarding practices in enterprise or public sector environments.
Skill in coordinating cross-functional teams to execute complex migration plans with minimal disruption.
Ability to manage and document technical integrations, including APIs, authentication systems, and data transfers.
Skill in communicating effectively with both technical and non-technical stakeholders to ensure alignment and transparency.
Ability to identify risks and implement mitigation strategies during service handoffs and operational transitions.
Minimum Qualifications
5 years of experience managing large IT service transitions.
3 years of experience in vendor management.
Preferences
Experience managing large-scale IT transitions or vendor offboarding.
Familiarity with enterprise ITSM tools, DevOps practices, and release management.
Understanding of public sector IT environments, particularly in health or human services.
Project management and FCCM credentials preferred.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:
Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts
For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/
Contact Angie McKenny for more information: 850-412-4812.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
Tallahassee, FL, US, 32308
Nearest Major Market: Tallahassee