426023 - Centralized Service Manager II

Centralized Service Manager

Regular

English (Required)

1st shift (United States of America)

Please review the following job description:

Centralized Service Manager will ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications. Facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties with the understanding of the business unit's sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management and Third Party Risk Operations Function (TPROF). Manage relationship within the business unit and with the third party to improve risk, cost, quality, and ease of doing business across the business unit.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Identify and manage third party risks per the Third Party Risk Management policies and guidelines.

Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party.

Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.

Responsibility may include complex or high-risk relationships (third parties that provide high risk services or multiple services, managing services that pose high risk to the bank).

Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements.

Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and third party performance.

Develop and effectively execute on third party contingency and termination/transition plans.

Ensure contract compliance and proper invoicing for documented terms and conditions.

Serve as tactical and strategic point of contact between third party and line of business (LOB) teammates.

Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.

Accountable to assist in providing audit responses (internal/external) related to scope of responsibility, in coordination with TPROF.

May have team lead/mentorship responsibilities (not managing teammates).

Additional Projects/Assignments as needed for each divisional area.

Qualifications

Required Qualifications:

Bachelor's degree is preferred or equivalent education and related training.

Seven years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent.

Strong analytical, problem-solving, and negotiation skills.

Strong relationship management skills.

Strong communication skills, both written and verbal; experience communicating frequently with senior management.

Third party management and procurement experience.

Flexibility to adapt to the needs of various projects and cultures.

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

Masters degree in Business Administration, Supply Chain, Finance, or Accounting.

Project Management Professional, Six Sigma, or other advanced education and/or certificates.

Experience with SAP Ariba, RSA Archer, and SharePoint.

Industry Experience.