Director Social Services - Magnolia Gardens

Director Social Services - Magnolia Gardens

Founded in 1980, Urban Resource Institute (URI) is the nation's largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI's Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long-term commitment to safety, stability, and healing.

The Director of Social Services has oversight of all aspects of the social services and case management components of the program.

Salary: $65,000 - $70,000

Major Duties and Responsibilities

• Direct overall management of the social service component to ensure that all contractual obligations are met.
• Ensure that the program structure and design foster an environment, which facilitates the assessment and support of client needs.
• Ensure that the social service team provides comprehensive quality services.
• Develop an internal compliance and quality assurance plan to monitor program activities including regular chart reviews.
• Monitor and track all activities related to staff and client responsibilities in the DHS Cares system.
• Provide supervision and guidance to LMSW and MSW (Social Workers/Client Care Coordinators) and the social service team.
• Conduct relevant internal training to enhance staff skills.
• Schedule appropriate external training as needed to support staff development.
• Develop and maintain a working relationship with funding sources and other stakeholders (DHS, OTDA).
• Prepare, coordinate and ensure that all reports are accurate and submitted in a timely manner to DHS and other sources as appropriate.
• Attends funder's meetings, training, and presentations.
• Represent the program director at meetings as required and assume responsibility for the program director's duties in their absence.
• Develop as needed, implement and maintain consistent policies and practices regarding program management, client services and other agency protocols.
• Perform other duties as assigned by the Program Director.

Specifications for Education/Certifications/Licenses

• Licensed Clinical Social Worker (LCSW) required.

Required Skills and Experience

• Bi-lingual, Mandarin or Spanish preferred.
• A minimum of three years' supervisory experience in a social service capacity, preferably in the field of homeless services.
• Familiarity with DHS and OTDA regulations.
• Must be able to relate to people at all levels of the organization and work well as a team member.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting.
• Must have excellent communication skills, the ability to write and record case documentation, and skills in group counseling.
• Must have working knowledge of family issues and be sensitive to the needs of homeless families.
• Skilled in Microsoft Office applications.

Specifications for Physical Requirements

• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.