Nuuly Senior Operations Manager

Senior Operations Manager

The Senior Operations Manager is responsible for developing a strategy to achieve financial objectives and leading the operations managers to achieve the daily activities of the fulfillment center. This includes achieving business objectives and delivering against the goals outlined by the facility in Safety, Engagement, Quality, Cost, and Service to the Customer.

Role Responsibilities

• Engage the team in promotion and adhering to safety practices, actioning countermeasures, and driving building cleanliness.
• Foster an open-door culture by removing barriers and addressing open items with urgency.
• Spend time on the floor with leaders and hourly teams for coaching and employee engagement.
• Sets clear goals and expectations for Operations Managers and Supervisors. Measures performance, provides feedback, celebrates success, and holds leaders accountable for achieving goals.
• Establish, measure, and create countermeasures and action plans for achieving key performance indicators in safety, quality, productivity, and customer experience.
• Responsible for providing strategic and level/long-term quarterly planning including labor planning, rate forecasting, and peak season plans.
• Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.
• Effectively engage and leverage the on-site supervisor and operations managers to solicit ideas and lead through understanding problems and implementing solutions to improve processes.
• Network with other leaders across the network to solicit feedback and share process improvements driving network-wide cost savings.
• Mentors and develops leaders and staff, builds talent pipeline, and proactively identifies risk to Org. openings.
• Works closely with support staff (HR, Finance, Global Supply Chain Systems Integration, Engineering, IT, Loss Prevention, Facilities Maintenance, On-Site Vendor Partners) to run building operations and drive project initiatives.
• Establish a partnership with the Brands to improve the overall customer experience, increasing speed to market, and the delivery experience.
• Partner with Inventory Control to identify opportunities to improve inventory defects and monitor the inventory health of the operation.
• Partner with fulfillment center facilities to ensure all equipment is in good working condition.
• The ability to work cross-functionally with home office, buyers, planners, customer service, logistics, and finance either face to face, over the phone or zoom.
• Other duties as assigned by the Director.

Role Qualifications

• 8 to 10 years in a similar role or similar role in fulfillment, distribution, manufacturing, or call centers
• Strong analytical, problem-solving, and reporting skills
• Excellent leadership, team building, communication, and organizational skills
• Advanced knowledge of warehouse operations, inventory and warehouse management systems
• Ability to interpret information from multiple sources to make decisions
• Think through the advantages and disadvantages of a situation before making decisions
• Possess a strong sense of urgency (makes it happen)
• Delegate tasks and responsibilities to develop associates
• Commit to results and maintain commitment, regardless of obstacles and frustrations
• Identify what needs to be done and do it before being asked or required by the situation
• Value team members, provides development
• Demonstrate the ability to manage change appropriately and effectively and is a strong role model to the team

Physical Requirements

• Stand and walk throughout a shift
• Climb, balance, kneel, crouch, or crawl for extended periods
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.