Technical Sales Engineers (bearings And Power Transmission)

Strategic End User Customer Account Manager

This individual will be responsible for managing the relationships of a current group of strategic End User Customers, Industrial Distributors and Original Equipment Manufacturer accounts. In addition, develop other customer accounts inside assigned territory. Utilize a consultative selling approach to help our end users and Purchasing enhance their performance by providing unrivaled value and innovation. Build strategies and execute action plans in support of our business and marketing initiatives to meet sales and profit goals.

Main Responsibilities:

• Sales and Business Development
• Customer Engagement and Relationship Building
• Technical Consultation and Solution Development
• Customer Support and After-Sales Service

Customer Engagement and Relationship Building:

• Identify and target potential customers in the bearing and power transmission industry.
• Conduct market research and analysis to understand customer needs, industry trends, and competitive landscape.
• Build and maintain strong relationships with existing and prospective customers, understanding their requirements and providing them with personalized solutions.
• Frequent visits to customer sites (planning, maintenance, engineering, operations) to assess their needs, provide technical advice, and promote company products and services.
• Conduct product demonstrations and presentations to showcase the features, benefits, and applications of the company's bearing and engineering solutions.
• Participate in events to promote products and services.

Technical Consultation and Solution Development:

• Provide technical expertise and support to customers, addressing their inquiries, concerns, and technical challenges.
• Discuss with customers how we can collaborate to enhance performance expectations upon application and engineering requirements.
• Gather customer specifications, drawings, and engineering data which must be addressed to Engineering for analysis and as a result customized solutions.
• Work closely with the company's engineering team to join the process of customized products developing to meet client needs.
• Submit technical proposals, quotations, and bids for customers (end users, purchasing), ensuring accuracy and alignment with their requirements and procedures.

Sales Indicators and Business Development:

• Develop and execute sales strategies and plans to achieve sales targets and revenue goals.
• Identify and pursue new business opportunities, including new segment markets, facilities and customer management areas along production line.
• Conduct regular sales forecasting, pipeline management, and reporting to track progress and identify areas for improvement.
• Collaborate with the sales team and other departments (Quality Control, Engineering, Finance, Logistics, Management) to optimize sales processes, enhance customer experience, and drive business growth.
• Encourage participation in industry events, trade shows, and conferences to network, promote company products, and generate leads.
• Search and develop new accounts

Market Intelligence and Competitor Analysis:

• Monitor market trends, competitor activities, and industry developments in the bearing and power transmission markets.
• Gather and analyze market intelligence to identify emerging customer needs, technological advancements, and competitive threats.
• Provide feedback and insights to internal teams, such as product development, marketing, and management, to drive continuous improvement and innovation.

Customer Support and After-Sales Service:

• Collaborate with the customer service team to ensure smooth order processing, delivery, and post-sales support.
• Address customer inquiries, complaints, and technical issues in a timely and effective manner.
• Follow up with customers to ensure customer satisfaction, identify opportunities for upselling or cross-selling, and foster long-term relationships.