Ops / CS/ Warehouse / Airport

Job Title

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

To ensure collections, deliveries, exports and quality are controlled and maintained according to the Marken standards

Main Duties and Responsibilities

1. Deal directly with customers either by telephone, electronically or face to face

2. Respond promptly to customer inquiries

3. Handle and resolve customer complaints

4. Obtain and evaluate all relevant information to handle product and service inquiries

5. Provide pricing and delivery information

6. Perform customer verifications

7. Set up new customer accounts

8. Process orders, forms, applications and requests

9. Organize workflow to meet customer timeframes

10. Direct requests and unresolved issues to the designated resource

11. Manage customers' accounts

12. Keep records of customer interactions and transactions

13. Record details of inquiries, comments and complaints

14. Record details of actions taken

15. Prepare and distribute customer activity reports

16. Maintain customer databases

17. Managing administration

18. Communicate and coordinate with internal departments

19. Follow up on customer interactions

20. Provide feedback on the efficiency of the customer service process

21. Imports/exports control of daily shipments

22. Weekly rotation of warehouse shifts and tender to airlines

23. Checking of warehouse stock, credo packing and all operational/logistical duties as

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