Global Technology Services Group Technician II

Technician II

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. This person is responsible for the daily management of cost, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Responsibilities:

• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services during working hours.
• Performs technical, analytical, or maintenance work.
• Works within standard operating procedures and/or scientific methods.
• Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works with a moderate degree of supervision.

Qualifications:

• Must be currently located in the same geographic location as the job or willing to relocate yourself.
• Requires hardware, software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits.
• Ability to communicate highly technical information to both technical and non-technical users.
• Knowledge of Microsoft Operating Systems (operating systems/software).
• Experience with VPN, Symantec, Remote Desktop Apps, Active Directory and various Web browsers – Preferred.
• Technical Certifications such as A+, Network+ – Preferred.
• Technical work experience – Preferred.
• Experience troubleshooting thermal printers – preferred.
• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds – Required.
• Ability to travel by car to various UPS facilities – Required.
• Ability to travel overnight for periods of up to 1 week - Required.
• Must have a valid drivers license - Required.

Additional Information: This is not a remote or flex location position; employee is required to come into the facility for their regular schedule. Job Level: Technician II. Internal Grade Salary: 009. Work Schedule: Monday - Friday, 8-hour workday, scheduled time TBA. The internal job posting will close on Thursday, September 4th, at 11:59 PM EDT. Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $23.45/hr to $38.10/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.