GFF Customer Service Representative

Job Title

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary: This role is responsible for managing domestic and international shipment coordination, providing rate quotes, resolving customer inquiries, and supporting time-sensitive logistics operations. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and experience in customer service.

Responsibilities:

• Handle inbound/outbound calls and emails for shipment tracking, rate quotes, and pickup scheduling.
• Track shipments and resolve issues like delays, damages, or losses.
• Support customers with shipping queries
• Handle email cases, and urgent shipment escalations with service centers.
• Assist with status inquiries for cross-border shipments.

Qualifications:

• Bachelor's degree and experience in customer service.
• Strong communication, problem-solving, and multitasking skills.

Shift of operations: Morning Shift/Night shift with a 5 days work week (Monday-Sunday). Mandatory rotation within shifts. Mandatory work from office.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.