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GBS Operations Customer Care Representative - 13
Assist US customers with logistics inquiries via live voice support
Pune, Mahārāshtra, India
Entry Level
yesterday
UPS
Global logistics and package delivery service offering shipping, tracking, and freight transportation solutions.
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US Voice Support Representative
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.
Key Responsibilities:
- Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
- Understand customer needs and offer solutions that align with UPS Logistics' services and policies.
- Manage calls while maintaining a high standard of service.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Stay informed about UPS Logistics' products, services, and operational guidelines.
- Collaborate with internal teams to ensure prompt and effective issue resolution.
- Identify and suggest areas for process improvement to enhance customer satisfaction.
Qualifications:
- Experience: Minimum of 1 year in US customer service, preferably in a voice support role.
- Language Skills: Fluency in English with excellent written and verbal communication.
- Strong problem-solving capabilities and attention to detail.
- Ability to manage tasks independently and within a team environment.
- Proficiency in using voice support platforms, CRM tools, and other customer service software.
- Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.
Preferred Qualifications:
- Graduation and above.
- Experience in a call center.
- Familiarity with international BPOs.
- Ability to handle high volumes of call traffic effectively.
Employee Type: Permanent
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About UPS
Global logistics and package delivery service offering shipping, tracking, and freight transportation solutions.