Distribution Operations Supervisor

Distribution Operations Supervisor

We're one of the world's largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

The Distribution Operations Supervisor leads and supports staff within a UPS Healthcare operation. This role is responsible for overseeing daily activities, ensuring operational excellence, and maintaining strong relationships with both internal teams and external partners.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. Responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members. Supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Typically, does not perform the work supervised.

Responsibilities will include but are not limited to:

• Supervising daily activities and providing direction to operational staff.
• Collaborating with the customer to address and resolve service and quality-related issues.
• Coordinating with staffing agencies to manage temporary employee assignments.
• Managing and reviewing employee timecards daily.
• Ensuring adherence to Healthcare Standard Operating Procedures (SOPs), Work Instructions, and HR Policies.
• Utilizing Helix to support operational processes.
• Running and scheduling reports using BOBJ (BusinessObjects).
• Communicating effectively using Outlook is required.
• Proficiency in MS Office Products: Excel, Word, Access and PowerPoint is expected, with a willingness to learn.

Skills:

• Complex Problem Solver: Quickly identifies areas for improvement and communicates relevant and practical solutions.
• Accountability: Takes ownership and works collaboratively with the team to set and achieve ambitious goals.
• Financial Acumen: Understands the impact of operations and consistently seeks opportunities to reduce costs or generate revenue.

Additional Criteria:

• Job Grade: 20F
• This is not a remote position. Must be currently located in the same geographic location as the job or willing to self-relocate – Required.
• Shift: Monday – Friday, 8 AM to 6 PM
• Last day to apply is Friday, September 5, 2025 at 11:59 pm

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.