Customer Service Team Leader

Team Leader For UPS Healthcare Italia

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This role is in the UPS Healthcare Italia division that operates in the pharmaceutical logistics and distribution market. Work location: Somaglia FUTURE YOU promises strong technical performance. Would you like to work in a team that provides assistance to the main clients of UPS Healthcare Italia?

The Operations team is responsible for all core areas of the business of UPS Healthcare, managing warehouse processes, inventory, and customer service & data management activities.

If you have the right skills and the willingness to take on this role, UPS offers important career opportunities and continuous training to improve your skills at a higher level within the organization.

In your role as Team Leader, you will have the coordination of the Customer Service work group and together with them you will follow the following activities:

• You will be the first point of contact with our customers for any problem and/or management need
• You will support the entry of manual orders and verify the transmission of received orders through interface
• You will plan and organize the tax and dedicated shipments.
• You will interface with the warehouse to monitor the progress of setups and to provide any particular preparation instructions.
• You will interface with the transport team to verify the successful completion of shipments in accordance with the agreed delivery times
• You will monitor the service level, both of the warehouse and the transport, in accordance with the contractual SLAs with customers.
• You will manage customer requests by processing copies of invoices and return orders
• You will manage and verify the complaints received from customers, giving appropriate feedback.

What you will get:

• A dynamic work environment and a company in great growth
• Excellent onboarding and continuous training
• Many opportunities to progress and grow thanks to our "promotion from within" policy.

What you will need:

• We are flexible, but ideally you have a second-level diploma;
• Preferable experience of at least 2 years in structured pharma or pharma logistics companies;
• You have experience with warehouse processes (inbound-picking-outbound);
• Preferable knowledge of DGR and related processes for hazardous materials;
• You have a good level of Excel;
• You have acquired good familiarity with data analysis and database management;
• You have a good knowledge of the English language, oral and written, to interface with European managers and stakeholders when necessary.

Type of contract: permanent

Full Time from Monday to Friday from 8.30 to 17.30

UPS is committed to following a policy of fair treatment of people and of recruitment, selection, training, promotion, and remuneration based on merit, experience, and other job-related criteria. We do not discriminate against any candidate based on age, race, religion, sex, disability, sexual orientation, or gender identity.