Customer Service Associate M/w/d

Customer Services Agent

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose

To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities

To monitor all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed time frames. To advise customers on a daily basis of any services related issues (Customs detentions, eta flights/trucks). Working with customers on a daily basis with the aim of developing an excellent working relationship. Analysis of repetitive operational problems and development of possible service solutions. Advise customer latest booking times and documentation required. Booking shipment with use of marken booking system. Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales Supplying customers with Marken Service information.

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
• The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality customer solutions.
• Extensive contact with Customer Representatives.
• Extensive contact with local and regional Aviation and other relevant operational locations. Extensive contact with Operations/Logistics divisions Marken.
• Participate in scheduled meetings to discuss services performance and concerns.
• Form working relationships and an understanding of other department within the customer's organization.
• Complete and thorough understanding of Aviation/Airline Networks Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills essential.

Employee Type: Permanent

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