Administrative Associate II, Customer Service & Solutions - Remote Eligible

Administrative Associate II, Customer Service & Solutions

Hours Monday - Friday 11:00am to 7:00pm

Responsibilities:

• Load and unload shipments for delivery.
• Knowledge of and abide by all safety, security, and operating procedures for pickup and delivery of customer packages and operating motor vehicles including remaining in compliance with all Federal, state, and local laws.
• Scan information on airbills and manifests.
• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner

Requirements:

• Applicants must complete TSA testing.
• Position requires the ability to communicate (write and speak) in English and the ability to provide general direction to others.
• Applicants must be at least 21 years of age.
• Applicants must possess a valid class "D" driver's license (a CDL is NOT required).
• Applicants must have and maintain a clean and verifiable driving history,
• Applicants must be able to maintain MNX's Driver Safety Standards.
• Applicants must be able to lift in excess of 70lbs.
• Applicants must be able to pass a credit check, 10 documented background check and criminal history check.
• At least 1 year of customer service experience
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.