Service Coordinator - Hotel Program

Community Service Coordinator

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other's value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members.

At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on their well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

Unique opportunity to work with the Haven's dynamic Community Service Coordination team with a focus on individuals and families staying in local hotels. This role has become available due to an internal staff move to another position. The person in this position will eventually be based out of the Haven's brand-new Leahy Shelter and Resource Center upon its expected opening in August, 2026. We are seeking open-minded, strengths-based candidates who have experience working collaboratively with community partners, have strong interpersonal skills, and are invested in working with adults and families who are experiencing homelessness. In this role, you will build trusting relationships and help our clients access resources to obtain and sustain permanent housing and support them in achieving their goals.

Our benefits package includes medical, dental, vision, paid holidays, generous paid time off, life insurance, and a matching 403(b) retirement plan. We invest in the growth and development of our staff with a role-based, funded learning and development plan. Clinical supervision provided by an LICSW for those seeking licensure.

This is a full-time, site-based, Monday to Friday position and the salary range is $52,000 to $57,000 depending on education and experience. Some evening hours may be required along with local travel using a work vehicle or personal vehicle with mileage reimbursement.

Key Responsibilities

• Ensure trauma-informed, consistent service delivery
• Complete Coordinated Entry assessments
• Assist clients with housing search and application completion
• Connect clients with the appropriate resources and supports for a wide variety of needs including mental health, substance use, job supports, primary care, and more.
• Assist clients to access public benefits like 3Squares, Medicaid, etc.
• Carry an evolving caseload of single adults and families
• Build solid and collaborative relationships with partner agencies
• Maintain thorough and professional documentation

Critical Competencies

• Authenticity, resiliency, and flexibility
• Initiative, self-starter
• Excellent written and verbal communication skills
• Effective problem-solving abilities and outside-of-the-box thinking
• Skilled at de-escalation
• Strong advocacy and crisis management skills
• Resourceful and creative
• Compassionate and empathetic approach
• Reliable and punctual
• Well-organized and able to manage multiple priorities
• Clinical skills for ethical decision-making and sound assessment
• Demonstrated passion and conviction for the work

Qualifications

• Bachelor's degree in social work, human services, psychology, or related field required with a master's degree preferred
• Experience in social services, nonprofit settings, or homeless services
• Prior case management experience and/or related internships, volunteer work, or work experience in addition to formal education
• Knowledge of harm reduction, trauma-informed care, aging, mental health, and substance misuse
• Relevant certifications in social work, mental health, or crisis intervention a plus

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.