Technical Support Specialist

Customer Support Specialist

An excellent opportunity has arisen to join Georg Fischer Building Flow Solutions (GF BFS) within their Customer Support team, where you'll play a key role in supporting installers, specifiers, and end users with our industry-leading heating and plumbing systems. Providing expert office-based technical assistance, this role is all about solving problems, sharing knowledge, and ensuring our customers receive the very best experience with GF's products.

What Will You Be Doing?

• Provide office based technical support (telephone, email etc.) to homeowners, merchants, installers, specifiers to assist in the installation, selection and repair of Uponor systems
• Respond to customer enquiries via phone, email – providing them with timely and accurate resolutions
• Active technical support for sales and marketing teams
• Guide users in the use of various software applications
• Stay up to date with latest product ranges and updates within the industry movements
• Work with installers to resolve system performance, installation issues and/or product failures this may involve visiting site on an adhoc basis, completing reports for site visits on solutions provided
• Monitor product installation issues/ product failure issues and provide feedback of repeat areas for attention
• Provide feedback of site issues and product/ literature improvements to the Applications and Design teams to facilitate continuous improvement
• Provide an excellent customer experience
• Provide site reports for every site visit
• Work with the Applications team to provide accurate investigation reports where necessary
• Support the return of faulty goods to the manufacturer for further investigation

What Will You Need?

• Technical understanding of plumbing and heating systems, with hands-on experience in installation, maintenance, or repair
• Familiarity with modern construction practices, ideally within building services
• Strong administrative and organisational abilities
• Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently
• Qualified to NVQ or higher in a Plumbing/Engineering subject (desirable not essential)
• Energetic self-starter who can work unsupervised within a team environment and take responsibility for a wide range of tasks
• Capable of handling multiple tasks to strict deadlines
• Able to work accurately and efficiently under pressure
• Confident communicator, able to explain technical information clearly to both technical and non-technical customers
• Willingness to occasionally visit customer sites as needed if needed to
• Adaptable, proactive, and committed to continuous learning

Generic Responsibility

• To always comply with the Company's values when dealing with suppliers, customers and other members of staff
• To undergo designated training sessions as necessary, which may be out of normal working hours and/or at other establishments, as may be required
• To always comply with the Health and Safety at Work Act as outlined in GF's Health and Safety Policy
• To keep up to date with all Company developments and initiatives
• This job description may be reviewed and amended, in consultation with the postholder, in the light of any organisational developments within the Company

What Will You Get:

Salary: £Competitive + Bonus

Benefits: 25 days holiday, Health Cash Plan, Life Insurance, up to 5% matching pension

Full-time – 40 Hours per week, Hybrid working policy

Please note: We do not hold a sponsor license therefore only apply if you are a UK citizen or hold a valid visa.

Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.