Technical Design & Support Specialist (m/w/d)
Uponor
Job Title
Consultation/support of customers and internal staff by phone/email along the GF-Uponor portfolio
Assistance with challenges regarding HIU spare parts, system setups, technical diagrams, regulations, and installations
Telephone support for installations, commissioning, and troubleshooting of controls
Fault analysis and troubleshooting of heating and control systems
Documentation of daily incoming inquiries and updating of daily inquiries via Salesforce CRM
Intensive internal communication and cooperation with relevant departments to ensure a fast and smooth process, especially in the provision of spare parts, identification of fault sources, and implementation of improvements
Education: Training as a mechanical engineer/technician in the field of utilities, commercial education with further training to become a specialist or business manager or equivalent education
In-depth knowledge of heating and sanitary technology
Good knowledge of Microsoft Word, Teams, Excel, Outlook
Openness to dealing with customers, as well as an excellent ability to communicate/teamwork, structured and organized working method
Good German and English language skills in speech and writing