Systems Analyst - Intermediate ( Applications & Systems Support)

Systems Analyst- Intermediate

The UPMC Hillman Cancer IT Team is looking to hire a full-time Systems Analyst- Intermediate to work out of our Harrisburg office and be primarily support of Central PA Cancer Centers. This role is Monday through Friday during daylight hours. Travel to other UPMC Hillman Cancer Center facilities is required, as well as an on-call rotation every 8-9 weeks. Occasional work from home is available.

If you are up for the challenge, apply today!

The UPMC Hillman Cancer Center IT Team is a group of top-notch information technology professionals who have made the decision to dedicate their skills and expertise to improving patient care and the pursuit of minimizing cancer's impact. The absolute best opportunities exist for innovation both in the cancer care delivery system as well as the rapid advancement in science that improves detection, treatment, and prevention. Candidates will see that our efforts have a direct and positive impact on the lives of so many people in need.

The Systems Analyst- Intermediate provides day-to-day support and maintains computer applications and systems. This role would provide services to meet client IT and business needs, including troubleshooting desktop/laptop hardware, printers, network, mobile devices, and Cancer Center EMR (Aria) issues.

Responsibilities:

• Provide day-to-day hardware and software support to the UPMC Hillman Cancer Centers
• Interact with end-user via phone, email, online chat or in person and provide excellent customer services to our customers.
• Ability to manage time, tickets and workload under the direction of leadership
• Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and third level support (including maintenance activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
• Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
• SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
• Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.
• Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
• Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Qualifications:

• Typically has 2+ years’ experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
• Additionally, this position may be required to maintain a standby status as part of a rotation within the team.
• This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Must Have:

• The ability to understand new information quickly and be able to apply what you have learned.

Preferred:

• Internal Current Employee and/or Contractor
• Experience with PC/MAC hardware and software, desktop peripherals, printers, and networking fundamentals.
• Experience with Microsoft Active Directory, Exchange, SCCM, Group Policy, Mobile devices.
• Experience with installation and troubleshooting of PC/MAC hardware and software.
• Experience working in health care environments

Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran