Supervisor, Food Services

UPMC Mercy Supervisor For Food Services

This position will primarily work Monday-Friday from 9am-5:30pm with some weekends and evenings as needed.

Purpose: Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations. Responsibilities:

1. Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
2. Contribute to the relevant and timely performance feedback to associates through the performance review process.
3. Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
4. Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
5. Monitor all aspects of the department’s food safety program routinely and take immediate and appropriate action to identified hazards.
6. Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
7. Monitor all aspects of the operation’s sanitation program on a daily basis to ensure inspection readiness at all times.
8. Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
9. Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
10. Conduct and document service recovery on all customer complaints as per operational guidelines.
11. Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.

• HS Diploma/GED required
• 3 years relevant experience required
• 1 year relevant leadership experience required
• Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.
• ANAB - National Accreditation Board OR Servsafe Certified
• UPMC is an Equal Opportunity Employer/Disability/Veteran