Senior Manager, Customer Service Revenue Cycle

Senior Manager, Customer Service

Do you have experience working with medical billing and in a call center? Are you looking to grow your career in management? UPMC Corporate Revenue Cycle is hiring a Senior Manager, Customer Service. The position would work Monday through Friday from 8:00am until 5:00pm. The position would be based out of either the Quantum One Building in Pittsburgh or the Professional Billing Office in Camp Hill and offers a hybrid work arrangement.

The Senior Manager, Customer Service for Revenue Cycle provides direction, planning, and creative solutions for the day-to-day operations of Customer Service. They lead a world class, consumer-centric culture, aligning UPMC core values and focusing on sound business practices and patient-centered care to create the ideal patient experience. The Senior Manager works closely with all Revenue Cycle departments to maintain the highest levels of quality for patient satisfaction and revenue maximization in a manner that complies with standards established by UPMC and outside regulatory and accreditation agencies.

If you are ready to grow your management career in billing and have prior call center experience, apply today!

Responsibilities:

• Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.
• Direct and support daily staff functions in all areas related to Customer Service.
• Communicate with physicians, clinical department management and other areas of the Revenue Cycle to address questions or investigate/review if issues arise.
• Administer all Revenue Cycle policy within Customer Service.
• Establish and support annual goals and objectives for Customer Service team.
• Implement consumer-centric revenue cycle workflow, standardization and simplification.
• Administer all continuing education programs around revenue cycle and consumer service skills.
• Assess and respond to organizational and patient needs with innovative programs to ensure timely access and seamless patient flow throughout all business units.
• Establish and implement processes, thresholds and productivity benchmarks, with successful outcomes for key contact center KPI's.

Requirements:

• Bachelor's degree and 3 years of relevant experience, OR High School Diploma or equivalent and 5 years of relevant experience required.
• Previous supervisory or management experience required.
• Strong automated billing and health care accounts receivable management experience is highly preferred.
• Certification as a Manager of Patient Accounts (CMPA) under the Healthcare Financial Management Association (HFMA) is desirable.
• Strong analytical skills utilizing PC-based software applications are required.
• The individual must demonstrate the ability to develop and maintain a working environment conducive to the education and training of staff.
• This position requires organization and time management skills.
• The individual must possess the ability to develop and maintain a working environment conducive to the education and training of staff.
• The incumbent must develop and manage relationships with colleagues in a professional, independent manner.
• The position requires the ability to maintain confidentiality with regard to all assignments.
• Must possess analytical problem-solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management.
• Licensure, Certifications, and Clearances: Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran