Patient Services Representative - Metropolitan Ear, Nose, And Throat - upmc

Patient Services Representative

Metropolitan Ear, Nose, and Throat-UPMC is seeking a professional, detail-oriented Patient Services Representative to join our team. This position plays a key role in delivering exceptional front-line service by greeting patients, scheduling appointments, verifying insurance, and ensuring smooth patient flow through the office. The ideal candidate will demonstrate strong communication skills, a commitment to patient satisfaction, and the ability to multitask in a fast-paced clinical environment. This is a full-time position with variable shifts Monday through Friday, between 7:00 AM and 4:00 PM, and requires up to 20% travel to satellite locations as needed. Join a dynamic healthcare team dedicated to excellence in patient care and service.

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

Qualifications:

• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances:
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran