Patient Services Representative (penn Hills)

Gastroenterology Associates UPMC – Penn Hills Job Posting

Gastroenterology Associates UPMC – Penn Hills is seeking a highly organized, detail-oriented Patient Services Representative to join our front office team. The hours for this role are Monday through Friday 8am to 4:30pm. This individual will be the first point of contact for our patients and play a critical role in ensuring a smooth and welcoming experience. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication and multitasking skills, and maintains professionalism under pressure.

The Patient Services Representative is primarily responsible for greeting and checking in patients for their appointments, answering the main office phone line and routing calls appropriately, scheduling follow-up appointments, and handling general administrative tasks such as scanning and faxing documents.

Travel Requirement: Up to 10% travel

Approximately 5% travel to 5200 Centre Ave, Ste 312, Pittsburgh, PA 15232

Approximately 5% travel to 1300 Oxford Drive, Ste 1500, Bethel Park, PA 15102

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned

Qualifications:

• Completion of high school graduate or equivalent is required
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
• Two years of experience in a medical / billing / fiscal or customer service function is preferred
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran