Patient Services Representative - CCP Kids Way

Full-Time Patient Services Representative

Are you passionate about helping kids be their best selves?

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Hermitage.

Evening availability required to support the hours of operation.

1-2 years of medical office and EPIC experience preferred.

Responsibilities:

Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.

Scheduling: Arrange follow-up appointments and connect patients to services.

Support: Help patients navigate the healthcare system and provide clear instructions.

Technology: Register patients in Biometrics and promote MyUPMC portal.

Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.

Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.

Admin Tasks: Handle phone calls, scan records, and perform office duties.

Qualifications:

• Completion of high school or equivalent.
• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Licensure, Certifications, and Clearances:

• Act 31, Act 33, Act 34, Act 73.

UPMC is an Equal Opportunity Employer/Disability/Veteran