Patient Services Representative

Patient Services Representative

Join our team as a Patient Services Representative in our General Surgery Clinic and play a key role in delivering a welcoming, efficient experience for our patients!

This Monday–Friday position offers a consistent daytime schedule from 8:00 AM – 4:30 PM, with occasional flexibility for 7:30 AM – 4:00 PM shifts, and no evenings, weekends, holidays, or on-call requirements, supporting a strong work-life balance.

In this role, you'll serve as the first point of contact for patients, supporting check-in/check-out, scheduling, and overall clinic flow while collaborating closely with a dedicated care team. While prior PSR experience is preferred, we're open to candidates who bring strong customer service skills and a willingness to learn. This is a great opportunity to grow within a supportive team environment with proven success as many past team members have built long-term careers here.

Ready to make an impact in patient care? Apply today!

Responsibilities:

• Educate patients about their financial responsibilities and connect them to advocacy resources.
• Verify insurance benefits online or by phone.
• Obtain patient or family signatures for treatment and financial consent, following HIPAA rules.
• Direct phone calls to the appropriate areas or clinical providers.
• Perform administrative tasks like scanning medical records and faxing.
• Greet patients warmly and assist with check-in, either through self-arrival technology or at the desk.
• Collect copayments and other patient payments.
• Update patient registration information and schedule follow-up appointments.
• Help patients navigate the healthcare system and provide clear instructions.
• Take action to resolve service issues and ensure continuity of care.
• Register patients in the Biometrics program and explain its benefits.
• Promote and assist with MyUPMC patient portal registration.
• Perform tasks according to system-wide competencies and behaviors.
• Carry out other assigned duties as needed.

Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran