Patient Services Representative

Patient Services Representative

A Patient Services Representative welcomes, educates patients on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families. This is a non-patient facing position.

This position will primarily work Monday through Friday daylight shifts from 7a - 3:30p or 7:30a - 4p.

Responsibilities:

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.

Qualifications:

• High school graduate or equivalent is required.
• Dental background preferred
• Experience with Dental software preferred
• Large call volume and triage experience preferred
• Previous Registration experience preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.

Licensure, Certifications, and Clearances:

• Act 31 / Act 33 / Act 34 / Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran