Patient Services Representative - Hanover Obgyn

Join Our Team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our Ob/Gyn office/team in Hanover.

25% travel required - 20 North Street (Main office). Travel to 18 North Street (Next door to main office), 2201 Brunswick Drive (Hanover), & 20 Expedition Trail (Gettysburg)

Shift/Hours: 3-day, 12-hour schedules. Additional 4 hours scheduled during the week to make full 40-hour weekly schedule - No holidays or weekends!

Room for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Purpose: The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer-friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow-up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

What Is Unique About the Department: Our department fosters a supportive, collaborative culture where teamwork, positivity, and mutual respect are at the core of everything we do. Team members enjoy a weekday-only schedule that supports a healthy work–life balance, along with free parking and ongoing opportunities for professional development. You'll be joining a fun, dedicated group of professionals who take pride in delivering high-quality, patient-centered care—and who genuinely enjoy working together. This role also offers excellent long-term growth potential, as the Hanover area continues to expand with a diverse and growing patient population. Conveniently located near the Baltimore border, our site provides easy access to both suburban and metropolitan amenities while maintaining a welcoming, close-knit community atmosphere.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran