Patient Services Representative - CCP Mt. Lebanon
UPMC
Full-Time Patient Services Representative
Are you passionate about helping kids be their best selves?
UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Mt. Lebanon.
Weekend availability required to support the hours of operation.
Responsibilities:
Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
Scheduling: Arrange follow-up appointments and connect patients to services.
Support: Help patients navigate the healthcare system and provide clear instructions.
Technology: Register patients in Biometrics and promote MyUPMC portal.
Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
Admin Tasks: Handle phone calls, scan records, and perform office duties.
Qualifications:
- Completion of high school or equivalent.
- Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
- Two years of experience in a medical, billing, fiscal, or customer service role preferred.
- Knowledge of medical terminology preferred.
- Prior experience with Medipac, Epic, or other health records systems preferred.
Licensure, Certifications, and Clearances:
- Act 31, Act 33, Act 34, Act 73.
UPMC is an Equal Opportunity Employer/Disability/Veteran