Patient Services Representative

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families.

This position will work Monday through Friday daylight shifts

Responsibilities:

Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
Handle phone calls, assist with administrative tasks, and other duties as needed.

High school graduate or equivalent is required.
Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
Must be able to function and multi-task in a high-volume setting.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Strong Communication skills

Licensure, Certifications, and Clearances:

Act 31 / Act 33 / Act 34 / Act 73 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Suggest a correction

Patient Services Representative

UPMC

Free Jobs Digest

NoDegree

Patient Services Representative

Patient Services Representative

About UPMC