Patient Services Representative - Clarion Community Medicine

Patient Services Representative

We invite friendly, service-oriented professionals to apply for our Patient Services Representative position with Clarion Community Medicine, where you'll play a key role in creating a welcoming and efficient patient experience. In this role, you will greet patients, assist with check-in, collect payments, and support scheduling and follow-up care within the practice. You'll help patients navigate their financial responsibilities, insurance information, and digital tools such as the MyUPMC Patient Portal. If you are passionate about customer service and committed to delivering excellence at every patient interaction, we encourage you to apply.

This full-time position will work Monday through Friday. Typical office hours are 7:00am to 5:00pm, with extended patient hours on Monday and Tuesday until 7:00pm. The selected candidate will work 8 hour shifts Monday through Friday with some scheduling flexibility. Occasional travel to other office locations in the Northwest region may be required based on staffing needs.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Qualifications:

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances:
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran